Delivery

We will make it our business to despatch goods within two working days of payment being cleared, and aim to achieve delivery to UK addresses within seven days of receipt of your order, provided the goods are in stock. However, from time to time, through circumstances beyond our control, this may not be possible as in the event that an item proves to be very popular due to media coverage or with busy periods like Christmas and stock take. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it has been restocked.

All of our delivery services require a signature on delivery. For this reason we cannot deliver to PO Boxes. If you are not available to sign for your delivery, the delivery company will post a card through your door asking you to contact them to arrange an alternative delivery date.

We cannot deliver to multiple addresses; if you wish to send different items to different addresses you must treat each address as a separate order.

Delivery times for fabrics will vary and Celia Birtwell Limited will give estimated dates of delivery prior to order being placed.

It is the buyer’s responsibility to check for any damages to packing materials and product before accepting delivery of the products, and to report any damage by the delivery company within 48 hours. In the unlikely event that there is any damage, please DO NOT accept delivery, DO NOT sign the delivery sheet; instead ask the driver for a damaged freight report which will need your signature. Contact us as soon as possible. Goods are not covered by transit insurance once you have accepted delivery. Celia Birtwell Limited sends out goods with Royal Mail and CSM if the goods are delayed in transit it is beyond our control and postage refunds will not be given.

It is the responsibility of the buyer to ensure that the correct product has been delivered to any other third party such as an upholsterer or curtain maker.

Delivery dates supplied by Celia Birtwell Limited are estimates. We are not liable for the consequence of any delay. We will make every effort to keep you informed of any delays.

Any delay of part of an order against an estimated delivery date does not entitle the buyer to cancel the order.

We calculate our delivery charges according to the weight of the items you order and also the country in which you want your order to be delivered.

Delivery Costs:

Within the UK

Orders to UK addresses are sent out via the following carriers: For smaller orders we use Royal Mail’s 1st class signed for option, and larger items are sent via our courier CSM.

Please refer to the chart below for our guide to delivery options, lead times and costs.

Weight Standard    1-2 working days
Up to 250g £2.50
250g – 500g £3.50
500g to 1kg £5.00
1kg – 2kg £7.00
2kg – 30kg £11.00

Any orders placed after 1pm on Friday afternoon, on a weekend or Bank Holiday will be processed the following working day. I.e. If you place your order on Friday afternoon or over the weekend, your order will not be processed until the following Monday,

Europe

Orders to European addresses are sent out via the following carriers: For smaller orders we use Royal Mail’s International signed for option, and larger items are sent via our courier CSM. Please refer to the chart below for our guide to delivery options, lead times and costs.

WEIGHT CARRIER SERVICE DELIVERY TIME COST
Up to 250g Royal Mail International Signed For from 3 days £10.00
250g – 500g Royal Mail International Signed For from 3 days £12.00
500g to 1kg Royal Mail International Signed For from 3 days £25.00
1kg – 2kg Royal Mail International Signed For from 3 days £37.50
2kg – 30kg CSM European Standard 2-7 working days £47.50

International

Orders to addresses outside of the UK and Europe are sent via the following carriers: For smaller orders we use Royal Mail’s International signed for option, and larger items are sent via our courier CSM.

Please refer to the chart below for our guide to delivery options, lead times and costs.

WEIGHT CARRIER SERVICE DELIVERY TIME COST
Up to 250g Royal Mail International Signed For from 5 days £13.00
250g – 500g Royal Mail International Signed For from 5 days £17.00
500g to 1kg Royal Mail International Signed For from 5 days £24.00
1kg – 2kg Royal Mail International Signed For from 5 days £37.50
2kg – 5kg CSM Express Saver 2-5 days £62.50
5kg – 10kg CSM Express Saver 2-5 days £105.00
10kg – 15kg CSM Express Saver 2-5 days £120.00
15kg – 20kg CSM Express Saver 2-5 days £135.00

Please note there may be local duty and/or taxes payable on goods delivered outside the UK. Celia Birtwell Ltd is not responsible for paying these charges. Such import duties may impose a delay in your goods clearing customs, of which Celia Birtwell Ltd has no control. Celia Birtwell Ltd is not financially responsible for any local import duties and taxes imposed on your goods. Any local duty/taxes/customs fees imposed are payable locally by the purchaser. The purchaser is responsible for providing any information required by Customs & Excise to ensure the goods are cleared. Customers are advised to check if additional taxes, fees or levies apply before placing an order.

Your right to cancel:

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

In the event you want to cancel a fabric order every effort will be made to accept the cancellation however if cutting or production has begun on an order then 50% of the your total bill will be deducted from your credit card.

We cannot accept cancellations on orders of our Couture fabrics if production has begun.